Refund policy

Return Policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Store Credit Policy: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Starting a Return: To start a return, you can contact us at [[email protected]]. Please note that returns will need to be sent to the following address: 2040 White Plains Road. Bronx NY 10466

Return Procedure: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Contact Us: You can always contact us for any return question at [[email protected]].

Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, as a small business, we are unable to offer cash refunds at this time; however, we are pleased to provide store credit for eligible returns.

Thank you for choosing In Pups We Trust for your pet's needs. Your trust in our brand is invaluable to us, and we look forward to serving you and your furry friend for years to come.